Contact Us

Welcome to the Contact Us page for the Chief Minister’s IT Internship Program 2025, an initiative of the Government of Punjab. We understand that applying for a prestigious program can bring questions, and you may need clarity or technical assistance. This page is your dedicated resource for getting the help you need.

Our commitment to you doesn’t end with just providing an application portal. We are dedicated to offering clear, timely, and helpful support throughout your application journey. Whether you have a question about eligibility, face a technical glitch, or need to update your information, we have established multiple channels to ensure your voice is heard and your concerns are addressed.

جوائن وٹس ایپ چینل

Please read the information below carefully to find the right channel for your specific query. This will help us serve you faster and more efficiently. Read our Privacy Policy.

Primary Contact Channels

For the quickest and most reliable response, we recommend using the following official channels.

1. Official Email Address

This is the preferred and most effective method for detailed queries, especially those requiring document submission or a detailed explanation.

  • For General Inquiries: If you have questions about the program’s eligibility, stipend, duration, or general procedures, please email:
    info.cmitinternship@punjab.gov.pk
  • For Technical Support: If you are facing issues with the online portal, such as problems with registration, login, uploading documents, form submission, or payment gateway, please contact:
    techsupport.cmitinternship@punjab.gov.pk

What to Include in Your Email:
To help us resolve your issue quickly, please provide the following information in your email:

  • Full Name: As used in your application.
  • CNIC Number: Your Computerized National Identity Card number.
  • Email Address & Phone Number: The contact details you used to register.
  • Subject Line: A clear subject, e.g., “Technical Issue: Cannot Upload Documents” or “Query: Domicile Requirement.”
  • Detailed Description: A clear and concise explanation of your problem or question.
  • Screenshots: If it’s a technical issue, a screenshot of the error message is extremely helpful.

Expected Response Time: We strive to respond to all emails within 2-3 working days.

2. Official Helpline / Telephone Number

For urgent matters that require immediate verbal communication, you can contact our dedicated program helpline.

  • Helpline Number:[Insert Official Landline Number Here]
    • Example: 042-99212567 (Please replace this with the actual number)*
  • Operational Hours: Monday to Friday, from 9:00 AM to 5:00 PM (PST). Please note that the helpline is closed on public holidays.

Tips for Calling the Helpline:

  • Have your CNIC and application reference number (if any) ready before the call.
  • Call during non-peak hours (e.g., late morning or early afternoon) for a shorter wait time.
  • Clearly state the nature of your problem to be directed to the right support personnel.

Secondary Contact Information & Office Address

For formal communication, sending documents via courier, or for matters that cannot be resolved electronically, you can use our official address

Please Note: Sending documents by post can lead to significant delays. We strongly recommend using email for all communication and only using the portal for document uploads.

Frequently Asked Questions (FAQ) – Quick Answers

Before contacting us, you might find the answer to your question in our FAQ section below. This is the fastest way to get help.

Q1: I forgot my portal password. What should I do?
A: Do not email us for password resets. On the login page of the portal (https://cmitinternspunjabgovpk.com/), click the “Forgot Password?” link. You will receive instructions to reset your password via the email address you used to register.

Q2: I made a mistake in my application form after submitting it. Can I edit it?
A: Once the application is submitted, it is typically locked for editing to maintain integrity. If you have made a critical error, please email techsupport.cmitinternship@punjab.gov.pk from your registered email address, quoting your CNIC and explaining the error that needs correction. Corrections are granted at the discretion of the administration.

Q3: What is the application deadline?
A: The official deadline will be clearly stated on the website’s homepage and within the application portal. We do not announce deadlines via phone or email to ensure all applicants have the same information.

Q4: I have not received a confirmation email after applying. What does this mean?
A: First, check your spam or junk folder. If it’s not there, log in to your portal account. If your application status shows as “Submitted,” then your application has been received. If you cannot log in, contact technical support.

Q5: Can I apply if my degree is still in progress?
A: Yes, students in their final year are often eligible, provided they meet other criteria. Please refer to the “Eligibility” section on our main website for specific details.

Q6: Who is eligible for this internship program?
A: The program is for fresh graduates or final-year students domiciled in Punjab, typically with a degree in IT, Computer Science, or related fields. Please read the “About Us” and “Eligibility” pages for a complete list of requirements.

Best Practices for Effective Communication

To ensure a smooth and quick resolution, please follow these guidelines:

  1. Choose the Right Channel: Use the technical support email for portal issues and the general email for policy questions. Using the wrong channel will delay the response.
  2. Be Clear and Concise: In emails, clearly state your problem. For phone calls, have your information ready.
  3. Be Patient and Polite: Our support team is handling thousands of applications. A polite inquiry is always processed more willingly.
  4. Avoid Duplicate Requests: Sending the same query through multiple channels (e.g., email and phone) simultaneously can clog the system and slow down responses for everyone. Pick one channel and allow for the stated response time.

What to Expect After You Contact Us

  1. Email Confirmation: For emails, you should receive an automated acknowledgment immediately, confirming that we have received your query.
  2. Ticket Number: For technical issues, you may be assigned a unique ticket number for tracking.
  3. Resolution Process: Our team will investigate your issue and get back to you with a solution or a request for more information.
  4. Feedback: We continuously work to improve our support. We may follow up with a short feedback survey to understand your experience.

Our Commitment to You

The CM IT Internship Program 2025 is built on the principles of transparency and meritocracy. This extends to our support system. We are committed to:

  • Providing Accurate Information: Ensuring you receive clear and correct guidance.
  • Maintaining Your Privacy: All your communication and data are handled confidentially, as per our Privacy Policy.
  • Ensuring Accessibility: Providing multiple channels so every applicant can reach out without hardship.

We wish you the best of luck with your application. We are here to ensure that the process is as smooth and straightforward as possible for you.